We pride ourselves on decades of building some of the most comfortable, quality shoes and sandals available, however, like most shoe brands we cannot guarantee how long our shoes will last as individuals wear them differently, use them in different climates, and expose them to elements that can increase the natural breakdown of materials. Shoes, even when not worn, can naturally degrade over time and at different rates because of these uncontrollable variables. Please note that worn insoles are considered a normal part of the wear process.
If you have purchased a shoe from one of our authorized resellers, please contact them directly according to their return policy.
We stand behind our product if your shoe clearly shows defects in materials or workmanship FOR 365 DAYS from the date of original purchase with proof of purchase. We will do our best within reason to repair or replace, at our discretion, any item that is found to be defective in materials or workmanship.
This limited warranty does not cover modified products or damage caused by improper care, abuse, accident or the natural breakdown of materials over time as a result of reasonable wear and tear. We will not be able to refund your original purchase or guarantee replacement of styles that have been discontinued. In addition products purchased with excessive sales discount of 50% off or more from product's original MSRP are not qualified.
A note about unauthorized retailers:
While some of our retailers are authorized to sell on Amazon, many are not. Onex does not offer refunds or credits on products purchased from any unauthorized resellers.
Onex does not authorize any of its retailers to sell on eBay. Accordingly, Onex does not offer any refunds or credits for Onex products purchased on eBay.