Thank you for ordering one of our distinctive Onex styles. We are quite confident you will be pleased. Nevertheless, because everyone’s feet are different, these may not feel right on your feet. We are, of course, pleased to extend to you the convenience of trying on shoes in the comfort of your own home. If for any reason, you are not completely satisfied with your purchase, simply return the footwear to us within 30 days of receiving them for a refund or an exchange if you prefer another size or color.
We respectfully request that you do not wear new footwear outside or on hard floor until you know you are happy with the fit, style, and color. To protect all of our customers and make sure that we handle every return or exchange with reasonable fairness we cannot accept returns of any footwear that show even the slightest evidence of wear, damage, misuse, abuse, improper care, negligence, or accidents. Thank you for your cooperation!
For an item to be eligible for Return/Exchange:
- It must be returned within 30 days of the shipment date. After 30 days, all purchases are final and cannot be exchanged or refunded.
- In original condition, any shoes that have slightest indication of wear or any of the reasons stated above are non-returnable
- In original shoe box, please keep the box as we consider this part of the product, until you are sure you are happy with your purchase.
We offer free exchanges on domestic U.S. orders!
For refunds on your original payment method, we charge a small $5.00 restocking fee, which is deducted from the total of your refund.
A prepaid shipping label will be provided for you to print and affix to your package on domestic orders.
In the rare circumstance that there is a damaged or defective item, or the wrong item has been sent, errors on our part are fully refunded.
Credit will automatically be applied on the original method of payment, within 14 business days of receiving return.
Special Notes for Canadian Customers
Due to the nature of shipping internationally there are special exceptions to our return policy for orders shipped to Canada.
We currently are unable to process exchanges for Canadian orders, if you would like to exchange for another item, please start a return request and place a new order for the style you wish to purchase.
As per our Shipping Policy original shipping costs are non-refundable.
Returns are subject to the full shipping cost of returning the item back to us. The return shipping cost will be deducted from your refund.
To Start the Return Or Exchange Process
Please visit click on the following link: Start Return/Exchange or visit onexshoes.loopreturns.com
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