How do I Return?

To Start A Return

Please click on the following link Start Return or visit onexshoes.loopreturns.com with your order number and email or shipping zip code that is associated with your order.

You will be able to specify which item(s) you would like to return, reason for returning, and desired return option. Returns are only possible if they adhere to our Return Policy

We currently offer 2 Return Options:

1.  Refund to original payment method
2. Exchange:
   • Instant Exchange:
     • Use your credit card to get your new items sent immediately. You’ll only pay if your return isn’t in the mail within 14 days. 
   • Standard Exchange:
     • Wait until we receive your return to ship out your exchange

Please note: Refunds to the original payment method are subject to $5.00 restocking fee which will be deducted from your refund.

For Exchange related questions please click on the following link How do I Exchange