We have recently revamped our exchange features to give you more flexibility in exchanging for another style, color, or size that is currently available! (only if exchange item is the same price as original item)
To Start an Exchange
- Please click on the following link Start Exchange or visit onexshoes.loopreturns.com with your order number and email or shipping zip code associated with your order.
- Follow the screen instructions and select the items you want to exchange and select the reason for exchanging.
- You will be presented to either exchange for a new size, or exchange for a new color and/or style that is the same price as the original item.
- After going through this process for each item you wish to exchange you will then go be able to review your return request.
- At this point you will be presented two options:
- Instant Exchange:
- Use your credit card to get your new items sent immediately. You’ll only pay if your return isn’t in the mail within 14 days.
- We hold the full value of the items you currently have in your possession and the hold is released once you drop off your return to the carrier.
- Standard Exchange:
- Wait until we receive your return to ship out your exchange.
- Once we receive your return shipment, it takes about 1-3 workdays to process and ship out your new exchange order.
- You will be notified by email once your exchange has been shipped
- Instant Exchange:
If in the rare circumstance that the item you requested to exchange is no longer in stock, we will let you know and refund your purchase.